FAQ

How can I pay for my products?

You can pay by credit card (Visa or Mastercard) or by Direct Deposit into the Goldilocks Online account:

Goldilocks Online - Margie Haynes

BSB: 633000

Account no: 136940772

Please note - For orders paid by direct deposit, funds must have cleared before the order can be posted.

If I would like to return a product, how do I do this?

Contact us to discuss and arrange the return or exchange of a product.

If my products arrive and they are damaged, what do I do?

We will ensure that your products are packaged securely before mailing them, to minimise any possible damage caused in transit. You are not responsible for your purchase until it arrives. In the unlikely event that an item arrives with apparent damage, please contact us immediately to arrange to have the item returned and another sent out.

Can I return an unused item?

Should you wish to return an unused item, for any reason, you may do so within 30 days of your delivery, for an exchange or full refund. Goldilocks Online Pty Ltd is not responsible for lost returns. We strongly suggest you insure any returns, for your protection.

Please note - postage fees are not refundable.

How will my order be delivered to me?

Goldilocks Online Pty Ltd delivers its products via Australia Post.

How long will my order take to arrive?

Your order will be dispatched within 2 to 3 working days from the time the order is received, plus up to another 5 working days for Australia Post regular parcel delivery service. If a product is not in stock or not available, we will contact you immediately to inform you of the product status and the expected dispatch date.

Can I contact you regarding the status of my order?

Of course, please feel free to contact us to check the status of an order at any time.
 

DISCLAIMER

The Goldilocks Online website acts as a guide, providing general information on a variety of topics. This information is for educational purposes only. We do not guarantee the reliability, accuracy, or most importantly, its relevance to individual situations. We strongly recommend you seek professional advice to accurately assess your individual situation before acting or relying upon any information provided in this web site.

Goldilocks Online Pty Ltd accepts no responsibility for any loss or damage suffered by any person as a result of the use or misuse of these products. In the case of any defect in the goods, Goldilocks Online Pty Ltd liability shall be limited solely to the replacement of the defective goods.

CAUTION: Always remember, there is no substitute for proper adult supervision. All products sold are only a deterrent. Discontinue use when your child is able to use the safety product.

Goldilocks Online Pty Ltd ABN 14 240 603 238  ACN 137 032 681

Send To:	From:
*Friends Name:	*Your Name:
*Friends Email:	*Your Email:
Your Short Comments: *Required